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Accessibility Statement

This statement was last updated on October 16, 2025.

We at Meridian Concierge Group, a division of Oten Ventures Pty Ltd, are committed to ensuring that our website — www.meridianconcierge.com.au — is accessible to people of all abilities, including those with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse, understand, and interact with the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved using the features built into the user’s device, assistive technologies, and thoughtful website design

Accessibility adjustments on this site

We have designed this website in accordance with the WCAG 2.1 Level AA accessibility guidelines. The site’s content and structure have been optimized for compatibility with assistive technologies, such as screen readers and keyboard navigation.

  • Used Wix’s Accessibility Wizard to identify and fix potential accessibility issues.

  • Defined a clear heading structure across all pages

  • Ensured that color combinations meet the required contrast standards.

  • Added alternative text to all meaningful images.

  • Set the language of the site for screen readers.

  • Reduced the use of motion and flashing elements.

  • ​Enabled full keyboard navigation support for all interactive elements.

  • Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content

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Some third-party content and embedded tools (such as Stripe payment forms and booking widgets) are provided by external vendors. While we strive to ensure these integrations are accessible, certain accessibility features may depend on these third-party platforms and are outside our control.

Accessibility arrangements in the organization 

Meridian Concierge Group operates from the Gold Coast, Queensland, Australia. Our services are primarily online and by appointment. For clients who require in-person consultations, accessibility arrangements can be made upon request, including meetings at accessible public venues.

Requests, issues, and suggestions

We continually work to improve the accessibility of our website and services.
If you encounter an accessibility issue, need assistance, or wish to provide feedback, please contact our accessibility coordinator:

Accessibility Coordinator: Nelson Neto
Phone: +61 47848319
Email: info@meridianconcierge.com.au
Business Address: Gold Coast, Queensland, Australia

We aim to respond to all accessibility-related requests within 3 business days.

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