MERIDIAN CONCIERGE GROUP
PRIVACY POLICY
Last updated: October 2025
Meridian Concierge Group is operated by Oten Ventures Pty Ltd (ABN 89 684 749 595, QLD
Real Estate Licence No. 4892629). We respect your privacy and are committed to protecting
your personal information in accordance with the Australian Privacy Principles.
1. Information We Collect
We may collect personal information when you complete an online form or book a consultation,
make a purchase or service request, contact us by phone, email, or social media, or subscribe
to updates. This may include your name, contact details, address, and service preferences.
2. How We Use Your Information
Your information is used to provide and manage our services, communicate with you about
bookings or updates, process payments, improve our website, and comply with legal
obligations. We do not sell or rent your personal information.
3. Sharing of Information
We may share information with trusted service partners (e.g., property agents, removalists,
utility providers), professional advisors, or regulatory authorities where required by law. All
partners are expected to comply with Australian privacy standards.
4. Data Storage and Security
Your information is stored securely in password-protected systems and cloud services. We take
reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.
However, we cannot guarantee absolute security of online transmissions.
5. Cookies and Analytics
Our website may use cookies or analytics tools (e.g., Google Analytics or Wix Analytics) to
improve performance. You can disable cookies in your browser, but some features may not
function properly.
6. Access and Correction
You may request access to or correction of your information by contacting
info@meridianconcierge.com.au. We will respond within a reasonable timeframe under the
Privacy Act 1988 (Cth).
7. International Transfers
If information is processed using overseas cloud services, we take reasonable steps to ensure
comparable privacy standards.
8. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always appear on this
page with the “Last updated” date shown above.
Contact Us
Oten Ventures Pty Ltd trading as Meridian Concierge Group
Gold Coast, Queensland, Australia
info@meridianconcierge.com.au